Blog
The Pilon blog
Playbooks, product updates, and lessons on building with customer feedback.
How to prioritize feedback by revenue, not volume
The loudest customers aren't always the most valuable. Here's a framework for weighting requests by the revenue they actually influence.
Closing the loop: the underrated retention lever
Notifying users when their request ships is the cheapest churn-reduction tactic most teams skip. We break down why it works.
Building a public roadmap your sales team will actually use
A roadmap is only useful if people trust it. Here's how we structure ours so sales, success, and product all stay aligned.
Why we built Pilon's pricing to not punish growth
Most feedback tools charge more as you collect more feedback. We think that's backwards. Here's our take on fair pricing.
5 ways to capture feedback without annoying your users
Feedback collection shouldn't feel like an interruption. These patterns gather signal while keeping the experience smooth.
Running a voice-of-customer program from scratch
A step-by-step guide to centralizing feedback across support, sales, and social into one source of truth your team acts on.